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Top 10 Questions Customers Ask Us at Dr. Ralph’s
Top 10 Questions Customers Ask Us at Dr. Ralph’s
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Guest
Guest
Dec 04, 2025
6:37 AM
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When it comes to auto repair and collision services, customers often have similar concerns before bringing their vehicles in. At Dr. Ralph’s Auto Body in Philadelphia, we’ve compiled the top 10 questions customers ask us—and our answers—to help you feel confident about choosing us for your car care needs.
1. Do you offer free estimates for auto body repair?
Yes! At Dr. Ralph’s Auto Body Philadelphia, we provide free auto body repair estimates so you know exactly what to expect before any work begins. Transparency is key to building trust with our customers.
2. Can you work with my insurance company?
Absolutely. Our team specializes in insurance claim auto repair in Philadelphia, making the process smooth and stress-free. We handle the paperwork and communication directly with your insurer.
3. How long will my car repair take?
Repair times vary depending on the damage, but most jobs are completed within a few days. For larger collision repairs, we’ll provide a clear timeline upfront. Customers appreciate our fast auto repair services in Philadelphia.
4. Do you use OEM parts?
Yes, we prioritize OEM auto parts in Philadelphia to ensure your vehicle maintains its original performance and safety standards. We also offer high-quality aftermarket options if requested.
5. What types of vehicles do you repair?
We service all makes and models, from domestic cars to imports. Whether you drive a sedan, SUV, or truck, Dr. Ralph’s Auto Body Philadelphia has the expertise to restore your vehicle.
6. Can you match my car’s paint color?
Yes! Our advanced auto paint matching in Philadelphia ensures your car looks as good as new. We use computerized color-matching technology for flawless results.
7. Do you provide towing services?
We can assist with auto towing in Philadelphia if your vehicle is not drivable. Just give us a call, and we’ll arrange safe transport to our shop.
8. What sets Dr. Ralph’s apart from other auto body shops?
Our reputation for quality auto body repair in Philadelphia comes from decades of experience, personalized service, and attention to detail. Customers trust us because we treat every car like our own.
9. Do you offer Saturday appointments?
Yes, we’re open Monday–Friday from 8:00 am to 5:00 pm and available Saturday by appointment. This flexibility makes it easier for busy customers to schedule repairs.
10. How can I contact Dr. Ralph’s Auto Body?
You can reach us directly at:
Address: 5200 Umbria St, Philadelphia, PA 19128, USA
Phone: +1 215-482-9646 | Fax: +1 215-482-0394
Email: drralphsauto@hotmail.com
Website: https://drralphs.com/
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FAQs
Do you guarantee your work?
Yes, all repairs at Dr. Ralph’s Auto Body Philadelphia come with a satisfaction guarantee. We stand behind our craftsmanship.
Can you repair minor dents and scratches?
Of course! We specialize in dent repair in Philadelphia and can quickly restore your car’s exterior.
Do you offer rental car assistance?
Yes, we can help coordinate rental cars while your vehicle is being repaired.
>Are walk-ins welcome?
Yes, but we recommend scheduling an appointment for faster service.
Why Choose Dr. Ralph’s Auto Body Philadelphia?
Choosing the right auto body shop is about trust, quality, and convenience. At Dr. Ralph’s Auto Body, we combine expert craftsmanship with customer-first service, making us the go-to choice for collision repair in Philadelphia.
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